[7 Solutions] Fix Playon Amazon Prime not Working?

by Aria Ford

Updated on 2025-01-14

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5min read

PlayOn is a fantastic tool for streaming and recording content from services like Amazon Prime Video. But let’s face it—when PlayOn suddenly stops working with Amazon Prime, it’s beyond frustrating. You’re ready to save or binge-watch your favorite shows, and then, bam—nothing works.

If this sounds familiar, you’re not alone. Plenty of users have shared their experiences, like one person on Reddit who said:

"I only record what I want to keep... so yeah, I’ve done that too. Basically, everything works on Amazon I’ve tried. The only thing I notice is that each commercial break Amazon serves up, every time the show comes back, the audio gets a touch more out of sync... the ads actually cause this to happen."

It’s a shared headache, but don’t worry—there are solutions. In this guide, we’ll walk you through some practical steps to fix the PlayOn Amazon Prime issue, so you can get back to recording and enjoying your favorite content without interruptions.

Quick Fix: Playon Amazon Prime not Working?

If you’re facing issues streaming Amazon Prime content through PlayOn, don’t fret! Here are the 7 fixes to solve PlayOn not working for Amazon Prime —

1. Verify if Your Amazon Prime Account is Currently Active

Begin by confirming that your Amazon Prime account is current and operational. A non-active subscription could limit your access to PlayOn. Verify that your Amazon Prime payment is up to date, since an expired or unpaid subscription may lead to problems.

Furthermore, verify that your Amazon Prime Video account is active because PlayOn needs access to this service. After confirming your account’s status, you can dismiss this as the primary cause of the issue.

To verify that your Amazon Prime account is currently active, take these actions:

Step 1: Sign in to your Amazon account. Go to the “Accounts & Lists” area, usually located at the page’s top.

Step 2: Choose “Your Prime Membership” from the account settings or preferences.

account settings or preferences | PlayOn Amazon Prime not working

Step 3: Examine your membership information to verify the status and make sure it’s current.

membership information | PlayOn Amazon Prime not working

2. Make sure you have a functioning Internet connection

If your Amazon Prime unexpectedly breaks down while you’re an active subscriber, the initial step is to verify that your internet connection is working correctly. Begin by verifying your Wi-Fi or Ethernet connection. Rebooting your router frequently solves connectivity problems efficiently.

If you have Windows 11, you can restore your network configurations by going to the Settings menu, selecting your network, and scrolling down to click on “Network Setting Reset”. Once you have finished these steps, attempt to access Amazon Prime once more to check if the problem has been fixed.

restore your network | PlayOn Amazon Prime not working

3. Explore Amazon Prime on Different Devices

The problem may be related to either PlayOn or the device you are using at the moment. To resolve issues, attempt to access Amazon Prime via PlayOn on another device. If you can stream effectively on the new device, it suggests that the original device is experiencing issues and might need additional care or updates.

Explore Amazon Prime on Different Devices | PlayOn Amazon Prime not working

4. Restart or Reinstall PlayOn

If you’re experiencing problems with Amazon Prime note working on PlayOn, you can try to restart or reinstall the PlayOn app.

Restarting PlayOn:

Step 1: Close the PlayOn Home or PlayOn Cloud app on your device.

Step 2: Restart PlayOn and see if Amazon Prime operates correctly.

Step 3: If you are utilizing PlayOn Cloud, consider rebooting your phone. Restarting your PC can resolve any minor issues in PlayOn Home.

Step 4: Once you’ve restarted, check if Amazon Prime is streaming smoothly now. If it functions, you have effectively solved the issue.

Reinstalling PlayOn:

If restarting fails, reinstalling PlayOn could be the subsequent action.

Step 1: Access your device’s settings and remove PlayOn from the application manager or via your control panel.

Step 2: Go to the official PlayOn website and get the latest version of the software.

Step 3: Adhere to the installation instructions to reinstall PlayOn on your device.

Step 4: After the reinstallation is finished, launch PlayOn and verify if Amazon Prime streams properly.

verify if Amazon Prime streams | PlayOn Amazon Prime not working

5. Cease Network Tools and Applications

If you’re having problems with PlayOn and Amazon Prime, think about whether a VPN or other network tools could be causing the interruptions. At times, these tools may disrupt your internet connection, causing your PlayOn media player to have trouble retrieving data.

To address this issue, make sure your streaming device (laptop or mobile) is located nearer to your WiFi router or network source. This enhances signal strength and stability, potentially addressing the issue. After you’ve modified your setup, verify whether PlayOn is functioning correctly with Amazon Prime.

6. Utilize the Most Recent HDMI Cables

To guarantee a smooth streaming experience with PlayOn and Amazon Prime, using the most recent HDMI cables is essential. Old cables might not meet the required specifications, like HDCP 1.4 or above, which is essential for streaming high-definition material. If your cable fails to meet these standards, it may result in problems with quality or connectivity. Switching to a new, compatible HDMI cable is an easy and effective way to fix playback issues.

compatible HDMI cable | PlayOn Amazon Prime not working

7. Contact PlayOn Support

If you’ve gone through all the troubleshooting methods and your PlayOn Amazon Prime remains unresponsive, it’s time to contact PlayOn’s support team for help. Here’s the best way to reach out to them and make sure they have all the essential details needed to address your concern –

For PlayOn Home

Step 1: Launch the PlayOn application and go to the Settings menu.

Step 2: Choose Stop Server to end the ongoing session.

Step 3: Reboot the server and return to Settings, then select Support.

Step 4: This will automatically create logs that are crucial for the support team to analyze the issue.

For PlayOn Cloud

Step 1: Navigate to Settings and choose Submit a Trouble Request.

Step 2: Complete the form with information about your problem and click Submit.

Step 3: Await a reply from the support team.

Common Causes of PlayOn Issues with Amazon Prime

Below are several common problems encountered with PlayOn and Amazon Prime –

  • Login Failure (Error 201): This happens when PlayOn is unable to verify the user with Amazon Prime, typically because of incorrect login details or problems on the server side.
  • Recording Issues: Certain third-party applications, security programs, or firewalls might disrupt PlayOn’s capability to capture content from Amazon Prime, leading to errors.
  • Video Inaccessibility: If Amazon Prime has blocked or restricted the video due to licensing issues or regional constraints, PlayOn might not be able to stream or access it.
  • Network Connection Problems: If PlayOn is unable to connect to the server or if the device operates on a different network than the server, it may not stream or record content successfully.
  • Subtitle Problems: Subtitles might not show up in streaming videos, but they could function in recorded ones. This might result from either incompatibility or configurations within PlayOn or Amazon Prime.
  • Audio and Subtitle Synchronization Problems: When the CPU hits maximum usage (100%), it may result in performance problems. This leads to audio and subtitles becoming desynchronized during playback or recording.

Avoid Playon Amazon Prime not Working Forever

Watching your favorite shows and films should be smooth. However, technical issues such as Playon not working with Amazon Prime can interrupt your enjoyment. Rather than being hindered by these problems, you require a dependable solution that streamlines video downloading while providing outstanding quality and speed.

Introducing One-stop Streaming Video Downloader—StreamFox for Video, a state-of-the-art tool aimed at simplifying the process of downloading videos from popular streaming services such as Netflix, Amazon Prime, and Hulu. Whether you seek HD videos, adjustable subtitles, or quick batch downloads, StreamFox has everything you need.

Features:

  • Download videos in MP4, MKV, or MOV formats for device compatibility.
  • Reduce waiting time with speeds reaching up to 10 times faster than conventional download software.
  • Select from soft, hardcoded, or external subtitles (SRT & VTT) in various languages.
  • View downloaded videos on smartphones, tablets, laptops, or smart TVs whenever and wherever you like.
  • Provides drag-and-drop functionality or link-pasting options for fast and effective downloads.

Follow these steps to avoid Playon Amazon Prime not working forever using StreamFox for Video –

Step 1: Start by downloading and opening the StreamFox for Video application. Choose Amazon Prime Video as your source platform. Sign in to your Amazon Prime Video account with your details when asked.

StreamFox for Video 1 | PlayOn Amazon Prime not working

Step 2: Utilize the search function to locate your material. You can input keywords to search for titles or paste a direct URL to include particular episodes or seasons in your download queue.

StreamFox for Video 2 | PlayOn Amazon Prime not working

Step 3: Go to the “Converting” menu and choose your desired format from “Convert all files to”.

StreamFox for Video 3 | PlayOn Amazon Prime not working

Step 4: To achieve optimal viewing, choose the highest video quality available. Modify additional settings, such as audio and subtitle languages, to match your preferences.

StreamFox for Video 4 | PlayOn Amazon Prime not working

Step 5: Once all settings are set up, start the download process by pressing the “Convert All”. StreamFox will start downloading the chosen content.

StreamFox for Video 5 | PlayOn Amazon Prime not working

Step 6: After the download is finished, navigate to the “Finished” area in StreamFox.

StreamFox for Video 6 | PlayOn Amazon Prime not working

Latest news on Amazon Prime Movies

Amazon Prime Video has unveiled some exciting titles to brighten up the festive season and beyond.

  • "Red One" (Released December 12)

This holiday action-comedy stars Dwayne Johnson, Chris Evans, and Lucy Liu. Set to Mariah Carey’s iconic hits like "Christmas" and "Santa Claus is Coming to Town," it’s a fun, star-studded tale perfect for getting into the holiday spirit.

red one | PlayOn Amazon Prime not working

  • "House of Spoils" (21 September 2024)

For horror fans, this thriller promises a chilling narrative with natural, muted visuals. The story follows a talented chef as she opens a restaurant, only to face eerie events tied to spoiled ingredients and her mysterious new home. Blending local lore with supernatural suspense, it’s a fresh twist on horror that’s sure to captivate.

House of Spoils | PlayOn Amazon Prime not working

Whether you’re in the mood for festive cheer or spine-tingling thrills, Amazon Prime Video has you covered!

Conclusion

Resolving PlayOn problems with Amazon Prime doesn’t need to be challenging. By implementing the strategies mentioned earlier, you can effectively solve the majority of issues. For a smooth, top-notch streaming and downloading experience, think about StreamFox for Video. This is your perfect solution for enjoying your favorite content without any hassle.

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