Imagine you have downloaded the latest blockbuster OTT movie from Amazon Prime Video. You plan to watch it after a few days. You get busy with your work and forget about it. When you finally plan to watch it, you suddenly find that the video has disappeared. This situation can happen to anyone. Why do Amazon Prime Video downloads keep disappearing? The primary reasons are Amazon's restrictions and downloading limits, which every Amazon user should know about.

This article discusses these aspects and the remedies to resolve the issues. Finally, we look at a magic solution that will enable users to download Amazon Prime videos permanently on their devices.

Part 1. Why have my Prime Video downloads disappeared?

Amazon Prime Video downloads can seem to disappear for several reasons. But they do not do so suddenly. Users must understand Amazon’s restrictions and downloading limitations.

• Users can download Amazon Prime videos for free from the platform. They can also rent and purchase movies to watch at leisure. While purchased videos do not have any expiry period, the rental and free video downloads expire after 30 days from the downloading date. So, if you try to watch these videos after their expiration date, you find them disappearing from your devices.
• In addition, users must know that their downloaded videos can disappear even within 30 days. Every downloaded video has a 48-hour window for viewing it offline from when you start streaming it. So, the videos can disappear if you fail to finish watching them within 48 hours of the initial streaming session.

• Another reason Amazon Prime videos disappear is that you might be using a media player other than the Amazon Prime Video app to play them. Users should note that downloaded Amazon videos can be watched on their compatible devices through the Amazon Prime Video app alone.
• Have you tried downloading Amazon Prime Videos on multiple devices? That can also be why you cannot download Amazon videos. Amazon has set limits on the number of devices that you can use at a time.
• You can download your purchased videos on a maximum of 4 compatible devices.
• Rental videos are temporary. You can download your rented videos on 1 compatible device.
• Some Amazon videos are available for free on your Amazon Prime subscription. You can download such titles to a maximum of 2 devices.

• Amazon Prime Videos available for playback to an American subscriber might not necessarily be available for his Indian counterpart. Users must know that Amazon has set regional restrictions to protect its content from copyright violations. Each movie can have its regional licensing agreement. So, if you have downloaded an Amazon Prime video in one place and traveled to another, your downloaded video can disappear.
• Based on your regional location, Amazon has set download limits from 15 to 25 per account. Therefore, you must delete an existing download if you have exceeded your limit. Only then can you download a fresh video.

Part 2. Where did my Amazon Prime Video Downloads go?

We have discussed various Amazon Prime Video restrictions and download limits. However, they are not the only reasons your Amazon Prime video downloads disappear. One reason is that you might not know where the downloads are stored on your device. So, you keep searching for your downloaded videos. Let's discuss where each of your devices stores Amazon Prime Video downloads. That should simplify the task of locating your downloaded videos.

A. Windows PC (Using Amazon Prime Video App)

Amazon Prime Video downloads are stored in hidden, protected folders within the Amazon Prime Video app's directory on a Windows PC.

Folder Location: C:\Users\username\AppData\Local\Packages\AmazonVideo.PrimeVideo_[randomcharacters]\LocalCache\Movies

How to Access: The downloaded Amazon Prime videos are encrypted and cannot be played outside the Amazon Prime Video app.

Step 1: Open Amazon Prime Video on your Windows PC.

Step 2: Sign in to your individual Amazon Prime account.

Step 3: Go to “Downloads.” It is usually found in the menu or under “My Stuff.”

Step 4: Select your desired video to play it offline.

B. Mac (Using Amazon Prime Video App)

Amazon Prime downloaded videos are easier to locate on a Mac than on a Windows PC. They are stored in a protected folder within the Amazon Prime Video app's directory.

Folder Location: ~/Library/Containers/Prime Video/Data/Library/com.apple.UserManagedAssets

How to Access: The downloaded video files are encrypted and can be accessed through the Amazon Prime Video app alone.

Step 1: Open Amazon Prime Video app on your Mac.

Step 2: if prompted, sign in to your Amazon account.

Step 3: Access “Downloads” under “My Stuff” or in the menu.

Step 4: Select your downloaded video file to play offline.

C. Android Devices (Phones & Tablets)

Amazon Prime downloaded videos are stored in the app’s internal storage folder. You cannot access the folder directly without rooting your device.

Folder Location: /Android/data/com.amazon.avod.thirdpartyclient/files/Download/

How to Access: Since the files are encrypted, you cannot access them outside the Amazon Prime Video app.

Step 1: Open Amazon Prime Video app on your Android phone or tablet.

Step 2: Log into your Amazon account.

Step 3: Tap “My Stuff” – Downloads

Step 4: Select your desired downloaded video file to play it offline.

D. iOS Devices (iPhone & iPad)

Downloaded video files are stored in the Amazon Prime Video app’s sandboxed storage. You cannot access the file without jailbreaking the device. However, you can play the videos through the Amazon Prime Video app.

How to Access:

Step 1: Open Amazon Prime Video app on your iPhone/iPad.

Step 2: if prompted, log in to your Amazon account.

Step 3: Tap “My Stuff” > Downloads.

Step 4: Select your preferred video to play offline.

E. Fire Tablets

Fire tablets work on Fire OS, an Android-based operating system, and are thus similar to Android devices. Amazon Prime Video downloads are stored in the app's internal storage folder.

Folder Location: /Android/data/com.amazon.avod.thirdpartyclient/files/Download/

How to Access:

Step 1: Open Amazon Prime Video app on your Fire tablet.

Step 2: Sign into your Amazon account.

Step 3: Tap “My Stuff” > Downloads

Step 4: Tap the desired video file to play it offline.

Part 3. Troubleshooting: What if My Downloads Are Missing?

Generally, your Amazon Prime video downloads should be at the locations described above on your respective devices. However, if your video still disappears, the reason could be something else. If you confirm that there are no downloaded videos in each location, try the following solutions.

Solution 1. Verify Your Prime Video Library

It could be your mistake. You might have missed the video title, especially if you have a long list of downloaded video files. You can verify your Prime Video library and confirm that you have not overlooked it.

Solution 2. Confirm Your Subscription Status

You must be an active Amazon Prime subscriber to watch your downloaded videos. The free and rental downloaded videos get deleted automatically if your subscription expires. Generally, Amazon reminds you that the renewal is due. Even if you have missed that, renewing the subscription restores the deleted videos. Let’s check out how to renew your subscription.

Step 1: Sign in to your individual Amazon account.

Step 2: Click “Profile” > “Your Membership”

Step 3: Click “Set Payment Method.” Complete the payment and regain access to your deleted videos.

Pro Tip: Set up standing instructions on your credit card to handle automatic renewals. You will never miss one.

Solution 3. Manage Download Limits

We have discussed that you can save a maximum of 15 to 25 titles at any time, depending on your location. Therefore, you cannot download any further content unless you delete some files. So, if you try downloading one without managing your limits, the process does not go through. It appears that your latest download has disappeared. Let’s see how to proceed with deleting downloads.

Step 1: Open your Amazon Prime Video app on your device.

Step 2: Go to “Downloads” or “My Stuff,” depending on your device.

Step 3: Select the particular video file you want to delete.

Step 4: Tap and hold the title. Select “Delete Download” from the option. Confirm the deletion.

Pro Tip: if you are an avid video watcher, you can delete the movie immediately after watching it. That ensures you have space for further downloads.

Solution 4. Monitor Download Expiration

Please remember the 30-day download expiration period within which you must watch your downloaded Amazon Prime video. If you have already begun watching it, you have 48 hours to complete it. Otherwise, you need to download the movie again. If it is a rental download, you rent it again.

Solution 5. Check Content Availability

Sometimes, the downloaded Amazon Prime video can disappear for reasons beyond your control. The content provider or distributor might have differences with Amazon Prime. As a result. Amazon can remove its content from the platform. If you have downloaded such content, it gets deleted automatically. Under such circumstances, the only thing you can do is to search other online streaming platforms to watch the video.

Solution 6. Ensure Stable Network Connections

Your internet connection quality can also cause your videos to disappear. A poor or interrupted connection can cause glitches, making the video not download entirely. The best solution to resolve such issues is to repair the internet connection and start a fresh download. Restarting the download from where it stopped might not resolve the problem because the previous glitches can prevent the download.

Solution 7. Update the Prime Video App

Amazon Prime regularly updates its online streaming platform and the app. The updated version fixes bugs that can affect your system. Therefore, you must ensure you have the updated version of Amazon Prime Video on your device. While Amazon Prime sends timely update notifications, you can access the device's app store and update it. If the update doesn't download, you can try reinstalling the app. The missing downloads will be accessible.

Solution 8. Clear App Cache and Data

Cache files can get stored in the device's storage and cause the app to malfunction. You can clear your app cache and data. That frees up valuable storage space. Try downloading again after clearing the cache. It should work perfectly.

Solution 9. Restart Your Device

Finally, if nothing works, you can restart your device as a final resort. Usually, it resolves the problem. Your app will start functioning again because restarting the app clears the cache and resolves connectivity glitches.

Part 4: How do I access my Amazon Downloads offline permanently?

We have seen how Amazon Prime download limits and other reasons cause Amazon videos to disappear from devices. Is there any way you can permanently access your Amazon downloads offline? Yes, you can do so in two ways.

Method 1. Official Method—Amazon Prime Video App

Amazon Prime’s DRM techniques protect content providers from copyright infringements. Hence, free and rental downloads are subject to Amazon Prime download limits. However, purchased videos are outside the purview of Amazon limits. They can be downloaded and stored permanently for offline viewing using the dedicated Amazon Prime Video app. This app is available for downloading on various compatible devices, including personal computers, laptops, smart TVs, set-top boxes, car infotainment systems, gaming consoles, smartphones, and Fire tablets.

Key Points:

Permanence of Downloads: Official downloads are tied to the Amazon Prime Video app and the device on which they were downloaded. The videos will remain accessible offline as long as the device remains authorized and the app is supported. Therefore, users must maintain Amazon Prime subscriptions and update the app regularly.

Limitations:

• Time Restrictions: Downloaded videos often have a time limit for offline viewing (e.g., 30 days to start watching, 48 hours to finish once started).
• Device Limitations: Downloads are device-specific and DRM-protected. Therefore, they cannot be easily transferred to another device.

How to Access: Let’s discuss how to access the Amazon Prime App and watch downloaded videos.

Step 1: Open the dedicated Amazon Prime Video app.

Step 2: Navigate to your library.

Step 3: Select the "Downloaded" section to find your offline content.

Step 4: Select the desired video and click the "Play" option to watch it.

Method 2. Ultimate Solution—Using StreamFox for Video

Does it mean we cannot permanently store rented and free Amazon Prime video downloads in any way? We have a magic solution for that. For more permanent storage of Amazon Prime videos (whether purchased, rented or free content), One-stop Streaming Video Downloader—StreamFox for Video Downloader provides a solution to download and save videos permanently to your device, independent of the Amazon app or DRM restrictions.

Wow- it sounds excellent. Let’s discuss the features and benefits of StreamFox.

Features and Benefits of StreamFox for Video

• StreamFox offers benefits like smart downloads of HD videos up to 4K in various formats. Users can choose their desired formats from MP4, MKV, or MOV.
• Besides Amazon Prime Video, StreamFox supports popular online streaming platforms, like Netflix, Disney+, YouTube, MAX (HBO), and Hulu.
• Users can enjoy download speeds up to ten times faster than other downloading platforms.
• Features like adding subtitles in multiple languages and batch downloads distinguish StreamFox from its competitors.

Step-by-Step Process: How to Use StreamFox for Video

Step 1: To ensure safety and genuineness, visit the official StreamFox website to download StreamFox for Video Downloader. Depending on the OS you use, select between MacOS and Windows.

Step 2: Install the software and complete the registration formalities. Open the tool to find StreamFox, which supports various online streaming platforms. Select Amazon Prime Video.

Step 3: If you have an Amazon Prime account, sign in using your credentials.

Step 4: If you know the video URL, add it to the search bar. Alternatively, search for your movie title on Amazon Prime Video and paste the URL directly.

Alternatively, you can use the StreamFox-integrated Amazon Prime player to search for your movie title. Drag it into the red button area.

Step 5: Add the movie to your queue by clicking “Add to Queue.” You can add more than one video and use the batch downloads facility to download multiple serial episodes simultaneously.

Step 6: Choose your preferred video quality. StreamFox offers options from 360p to 1080p. Check the video file size and choose accordingly.

Step 7: Select your ideal video formats from MP4, MKV, and MOV. Click “Convert.”

To download multiple videos, check the desired boxes and click "Convert All."

Step 8: Your download has started. Please wait for it to finish. The videos get automatically stored in the "Finished" section. Click on "View Output File" to watch your video online. You can also transfer your downloaded Amazon videos to external hard drives.

Part 5: Frequently Asked Questions

Q1. Can I transfer downloaded videos to a USB drive or external hard disk to store them permanently?

Generally, you cannot transfer your downloaded Amazon video files to other devices. Amazon’s DRM protection does not allow that. However, if you have used StreamFox to download your videos, you can transfer them to a USB or an external hard drive.

Q2. Is there any legal way to overcome Amazon DRM protection?

Legally, you cannot overcome Amazon DRM protection. However, you can be responsible enough to download Amazon videos for personal use. StreamFox offers this facility.

Q3. What do you do if you find that the Amazon video disappeared suddenly?

In this article, we have discussed everything you can do to rectify the issue if your Amazon videos suddenly disappear.

Conclusion

Generally, downloaded Amazon videos do not disappear suddenly. However, if they do so, you must know why it happens. This article investigates every possibility and suggests practical solutions for the same. Use the tips discussed here to download Amazon videos and watch them offline.